Social Media

Home / Social Media

The Art of Small Business

The Art Of have had some amazing conferences in the past few years and some incredible speakers have taken the stage for their participants.  So when I was asked if

Reboot Your Business and Life with Mitch Joel

Disclaimer: I bought a copy of this book when it was available for pre-order and because of that was able to grab an Uncorrected version of the book before it

Managing Online Conflict

One thing that has really caught my attention over the last little while is the relationship between online interactions (Social media, blogging, emails, etc.) and conflict management.  One thing that

Checklists can save your bacon

As he prepared to jump from his space capsule a couple of weeks back, Felix Buamgartner and his mission control ground crew ran down their checklists.  Felix had his checklists

What’s Your Impact Equation?

I think this book is going to help your business so I want to give one of you a copy (details at the bottom). I didn’t pay for it, it

What’s Your Impact Equation?

I think this book is going to help your business so I want to give one of you a copy (details at the bottom). I didn’t pay for it, it

3 Lessons in Crisis Management learned from Hostage Negotiators

Upset by changes in your customer service policy, a long-time customer has turned to social media, to vent their frustrations.  Not only is your business relationship with that customer in

What is Your Conflict Best Before Date?

How many times have you reached into your fridge, grabbed the lunch meat, tried to remember when you bought it, suspiciously check the expiration date, carefully looked it over to

Press Release Mode: How to Kill Your Community Quickly

Let me just start by saying that conflict is neutral. It doesn’t pick sides. Sure, there is good conflict and there is bad conflict, but ultimately conflict is neutral. What

No Such Thing As Negative Publicity?

All Publicity is Good Publicity Right? Many people would have you believe that all publicity is good publicity. Sure it may get you in the news, it might even get